General Information & Travel Conditions

Seat reservation is necessary.

Navigation takes place from Tuesday to Sunday (navigation on Monday is not available)
The price includes: navigation, guide service and entrance fees to visited Villas.

All cruises are one-way: coming back to the place of departure is always possible by using buses or trains. See the specific tour for additional information.

Lunch

The lunch takes place at the restaurant “Il Burchiello” in Oriago, a famous seafood restaurant of the “Buon Ricordo” circuit..

The € 23,00 “Casanova lunch (optional) includes: a welcome starter with smoked fish carpaccio with slices of toasted bread; a plate of mix fried Adriatic fish with polenta; a side-dish of seasonal vegetables; fresh seasonal fruit salad with ice-cream; 1/4 liter wine and 1/2 liter mineral water.

The € 30,00 “Goldoni” full lunch (optional) includes 3 different menus (fish, meat and vegetarian):

– The fish menu includes: a welcome starter with smoked fish carpaccio with slices of toasted bread; linguine with seafood; mixed grilled fish made up of salmon, gilthead seabream’s fillet and shrimp; a side-dish of seasonal vegetables; fresh seasonal fruit salad with ice-cream; 1/4 liter wine and 1/2 liter mineral water.

– The meat menu includes: a welcome starter with sliced dried beef, rocket and Parmesan; tagliatelle with speck and zucchini; sliced beef with rosemary; a side-dish of seasonal vegetables; fresh seasonal fruit salad with ice-cream; 1/4 liter wine and 1/2 liter mineral water.

– The vegetarian menu includes: a starter of mixed cheese dish with jam; tagliolini with courgettes and cherry tomatoes; omelette; a side-dish of grilled vegetables; fresh seasonal fruit salad with ice-cream; 1/4 liter wine and 1/2 liter mineral water.

Nota benedespite the restaurant has the same name, it’s not managed by our Organization, but our staff carries out periodic checks on the food and service quality.

Luggage Boarding
Due to limited space on board, luggage boarding is allowed only after checking and online booking of it.
The maximum expected size, for each piece of luggage, is the following: 75 x 50 x 30 cm.
The price is € 20.00 for each luggage boarded.
Any luggage greater than the expected measures will require the payment of another luggage.

How to book: when booking the tour, in the “Select tickets” step you will be asked to insert the amount for each otpion you desire to book; please, enter the number of luggages that you want to take on board.
In case that the number of luggages you desire to book should exceed the remaining availability, please contact us on info@ilburchiello.it: our staff will verify any additional availability and will reply you as soon as possible.

The reservation is necessary for: suitcases, trolleys, large travel bags, big backpacks, travel bags or sport bags.
The reservation is not necessary for: lady handbags, cameras, small backpacks.

Please note:
– Passengers must make their own boarding of their luggages, leaving them where indicated by our onboard Staff.
– The boarding of undeclared luggage will be allowed only in case of available space on board and it will require the payment of the above mentioned fee plus an additional penalty of € 10.00.
– The luggage’s storage area is located inside the passenger cabin and it is not guarded. The Management accepts no responsibility for any theft or luggage tampering.

Reservations
Please read the Terms and Conditions before submitting your application. You can book our trips and services:
• directly online at the web site www.booking-on-line.com. You can directly check the availability and book the desired cruise. Payment can be made by credit card (Visa or Mastercard); you will immediately receive the vouchers of the booked services;
• at our office by telephone or e-mail and paying by credit card.

Payments
The balance should be paid online by credit card (VISA or Mastercard) upon our confirmation at the web site www.booking-on-line.com; if you have troubles with the direct online payment, please follow this link and retry by following the instructions; you may also call us and give us the debit authorization by telephone, e-mail or fax; please put the name of the credit card holder, card number, expiration date and the CVV (or CVV2)..

 

Terms & Conditions for seats reservation

1. The travel contracts are regulated by the law n. 1084 of 27/12/1977 (CCV) and by the legislative decree 111/1995. The responsibility of the company  can under no circumstance exceed the limits established by the above mentioned law. The acceptance of the reservation is subject to availability of seats and it is concluded with the confirmation of the reservation and the payment of the balance.

2. The Organizer reserves the right to modify or cancel the trip in case of force majeure.

3. The seats on the boat are not numbered and cannot be pre-booked.

4. As it is a travel package ruled by the Regional Law no. 33 of 04.11.2002, the reservation is mandatory. The reservation is to be considered valid only once the balance of the service has been paid.

5. The non-departure of the boats caused by technical reasons or force majeure causes, entitles the client to the sole refund of the amount paid for the cruise. The Organizer shall not be considered responsible for the unexpected closing of the villas and for any delay or interruption caused by problems with the opening operations of locks and bridges, subordinated to the public service or of unexpected closing ordinances. In case of unexpected closing of one Villa, an alternative Villa shall be visited. In case of interruptions of a part of the navigation itinerary, as a result of the provisions of a competent authority, the booked service can be completed by the Organizer using the bus. In case of interruption of navigation in the route Stra – Venice, for emergencies and/or orders of the competent authorities, the booked service can be completed by the Organizer using the bus, without the right to any refund. In case of interruption of navigation in the stretch Padua – Stra, for emergencies and/or orders of the competent authorities, the booked service will start or terminate in Stra without the right to any refund. In March and after the half of October, the visit of Villa Widmann won’t take place due to technical reasons and the price will remain the same.

6. The entrance fees to the Villas are complimentary services offered by our Organization: any change to the entrance fees will not entitle the Organization for any surcharge nor the client for any refund. In case of non-visit of a Villa for technical reasons or force majeure will not entitle the client for any refund.

7. The transport of animals is not allowed, unless they are kept in a pet carrier; the luggage transport is not allowed, unless for small hand luggage, allowed upon request; the use of any photo materials inside the Villas is not allowed. The Organizer shall not be responsible for any personal item left on board during the stops.

8. In case of renunciation to the trip by individual clients, the following penalties shall apply:
• 50% of the travel amount, in case of renunciation up to 5 days before the cruise date;
• 90% of the travel amount, in case of renunciation up to the day before the cruise date;
• the entire travel amount in case of renunciation after that date or in case of no show.

9. In case of renunciation to the trip by the members of a reserved Group, the following penalties shall apply:
• for changes up to 10% of the booked services, no penalty if notified up to 5 days before the cruise date;
• For greater changes a penalty of 50% if the cancellation is made up to 5 days before the date of departure;
• the entire travel amount after that date or in case of no show.

10. For any dispute, the parties should refer to the Court of Padua.

In case of conflicting interpretations, only the Italian version of the Terms & Conditions (“Condizioni generali per la prenotazione dei posti”) is considered legally valid.

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