What can I do if my credit card payment is unsuccessful?

If your credit card transaction is unsuccessful, the system will save your reservation; you will receive an email with instructions for how to retry payment. You can return to the payment screen at the following link https://www.booking-on-line.com/pos/ indicating:

– In the “Booking number box” please enter the booking number of your reservation (the system will send you an email including your booking number in the following format: BOL_*****, with a 5-digit number instead of asterisks);

– your name, surname, email address and amount to pay;

– In the “Comments box” please re-enter the name and surname of the guest and the reservation number (BOL_*****).

Then proceed to click on “Send” to be transferred to the Consorzio Bancario Triveneto website to proceed with the payment by entering your credit card details.

Should you encounter any further difficulties, please contact our offices on (+39) 049 8760233, providing all the necessary information to track the payment. Our operators will be available to help you finalise the payment and issue your boarding passes.